Brand: Turbo Soft made by Cuno Industries
Model: 56MT480
Problem: Resin flowed into the house plumbing lines
I moved the unit several weeks ago to a “better†location; I only disconnected the supply lines to move it. Within hours after the move, I noticed clogged aerators. According to the plumbing company, I caused the problem (broken filter basket) by moving it. They wanted to install a new unit for an outrageous amount. I was not at home and it’s apparent they did not even open the unit.
After some research, it seems the most common problem is a break in the riser or riser basket assembly. I disassembled the mineral tank and it still had some resin remaining in the tank. I emptied and cleaned the tank to take a look at the riser and basket assembly and I can’t seem to find any breaks (see attached pictures). The resin does look small enough to fit through the filter basket assembly. Should there be mesh inside the basket? How small should the resin be? Does it degrade over time? I’ve only had the softener 3 years. Are there any other parts that could malfunction and cause this problem?
Model: 56MT480
Problem: Resin flowed into the house plumbing lines
I moved the unit several weeks ago to a “better†location; I only disconnected the supply lines to move it. Within hours after the move, I noticed clogged aerators. According to the plumbing company, I caused the problem (broken filter basket) by moving it. They wanted to install a new unit for an outrageous amount. I was not at home and it’s apparent they did not even open the unit.
After some research, it seems the most common problem is a break in the riser or riser basket assembly. I disassembled the mineral tank and it still had some resin remaining in the tank. I emptied and cleaned the tank to take a look at the riser and basket assembly and I can’t seem to find any breaks (see attached pictures). The resin does look small enough to fit through the filter basket assembly. Should there be mesh inside the basket? How small should the resin be? Does it degrade over time? I’ve only had the softener 3 years. Are there any other parts that could malfunction and cause this problem?