Pegaus series 7000 Cartridge

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by shawv, Oct 13, 2007.

  1. shawv

    shawv New Member

    Messages:
    6
    I have removed my Pegasus series 7000 cold water cartridge. I just tried to replace it with a glacier bay cartridge, "Cold Stem 3s-11c for glacier bay faucets" but it was backward it wouldnt pull forward, and would move "backward" and hit the back splash behind the faucet handles. It shouldn't move that direction. (so it would move "the opposite direction" that it was supposed to go)

    Any suggestions?
    I have tried searching the internet for Pegasus parts - no luck.

    Should I try the Hot Cartridge? (since the cold was backward?)

    Thanks for you help.
  2. patrick88

    patrick88 Plumber

    Messages:
    836
    Location:
    Webster Ma.
    I would look for the web page for that comp... I do believe they have a limited lifetime warranty. If you can't find it I would goto the store you got it and copy the number off a box.
  3. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
    Although Glacier Bay and Pegasus are both made for Home Depot by Globe Union Industrial Faucet Company, the Glacier Bay is all China, and some of the Pegasus are Italy. So, that Danco generic part for Glacier Bay is just not right/ The phone number for Pegasus is on the box it came in. If you don't have the box, go into a depot and just copy it off a box.
  4. shawv

    shawv New Member

    Messages:
    6
    Got Matching Cartridge, but can't make water shut all the way

    I went to Home Depot today and I got a matching cartridge, but I can't make the water shut all the way off. If I push down hard on the cartridge/handle it shuts off. The cartridge looks identical in all respects, heighth etc.

    I tried to tighten the retaining nut harder, and cracked it along the threads because I turned it one time to many, so now I need a new cartridge retaining nut.

    I got the number to Pegasus of a box at Home Depot, 1-877-580-5682 but they are not open until tomorrow morning, so I'll call then.

    Thank you for your help and expertise.
  5. patrick88

    patrick88 Plumber

    Messages:
    836
    Location:
    Webster Ma.
    I have never had much luck with that line. It is worth calling them for the parts. I have asked H/D for the parts and they don't carry anything for that line in my area. Yet they sell the faucets.
  6. shawv

    shawv New Member

    Messages:
    6
    Called Pegasus Customer Service

    at 7 am this morning I called Pegasus customer service this morning from the number on the box. they said welcome to Loda USA -call back during normal business hours 6am - 6pm pst, leave a message, then I got "messages are not being accepted. :mad:
  7. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
    The Pegasus "7000 series" seems to cover a lot of bases. If you have the actual store sku number of your product, I have some parts lists. But unless it is a common part that the depot store has decided to carry, you still have to call Pegasus to get parts.


    Oct. 30> part number for the cartridge should be 507074
    Last edited: Oct 30, 2007
  8. calif_pilot

    calif_pilot own a plumbing company

    Messages:
    11
    Location:
    Burbank California
    Kinda learns us to buy good ole USA products uh?:)
  9. shawv

    shawv New Member

    Messages:
    6
    I Got ahold of Pegasus Customer Service

    I called the phone number on the box, 1-877-580-5682 and they gave me this number to pegasus: 1-888-328-2383

    I waited on hold for an hour and 20 minutes. I just put them on speaker and went about my business.

    They are shipping out a cartridge and a cartridge retaining nut


    I also found a Pegasus website:
    http://www.pegasusinfo.com/default.aspx

    Update 6/26/2010
    The link above no longer works. I'm not surprised by that.
    They keep moving their contact info around, making it very hard to get parts.
    Last edited by a moderator: Jun 26, 2010
  10. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
    You notice that website has almost no useful information, and if you click the contact us link, it takes you to home depot dot com
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