master plumber mark said:
I am sorry, Tankless
but I just have to be an a-hole here......
( I just cant help myself )
If this fellow were lucky enough to be in Seattle,
and you were able to service his
Rheem 1 year old tankless heater, sometime
next week after the super bowl......
I understand that you did not install the thing,
and I know that Rheem dont pay squat on warranty
service repairs so
what is the hourley rate for working on them???
just give me a ballpark guess what the billl might
mushroom into,
best case and worst case????
In this case, we're betting this is not related to a malfunctioning heater. Its a flow issue. But it will be interesting to see how it shakes out.
Our hourly rate is no more on tankless than if we were coming to repair a tank heater. Our service call is $99.00 and that buys you 30 minutes, then we bill at 100/hr. I can't answer the question of how much it may cost, since we have only done a handfull of service calls in the past 3 years. We are anxious to do service work on them, but they are just do dependable that we don't get much. (ok, that sounds like a sales pitch, but it is true) The calls we have had were mostly related to non-heater issues. One I repaired last week for instance had been improperly winterized at a vacation cabin. a small 30.00 part froze and cracked. I had that one back in service in about 10 minutes (not counting all the driving). We did have a legitimate part failure the other day on a Noritz, but it is extremely rare at this point.
Tankless heater are fairly simple, if you learn the way they work, and have the parts, you can do just about anything to them in an hour or less.
And if a customer calls us today, and wants us today, we go today. That's just the way we do business here. He'll pay for sure... but we are available.