slewisoh
New Member
We are having problems with a newly installed Cheviot free standing tub filler, model 7565. This tub filler was installed professionally as part of a master bathroom renovation. We are not having issues with any of the newly installed shower, toilet, or lavatory fixtures.
After shutting off either the hot or cold water handles, the water continues to flow quite prolifically for about 8 seconds, then slows to a drip for another 10 seconds or so then stops. The same pattern is present when using the wand. Also, when using the hot water and engaging the diverter, the water doesn't cleanly divert to the wand. Water flows from both the faucet and the wand.
We contacted Cheviot and they sent replacement cartridges for the hot and cold handles and the diverter. There was no change. Cheviot then sent a new "body" which was essentially everything but the risers. That too was professionally installed with no change in outcome. We sent video footage to Cheviot and they responded that the problem could be a clogged aerator. Our contractor again removed the aerator and flushed everything out but the issues persist. When we followed up with more video footage, Cheviot then stated this is normal for gooseneck faucets.
I find that claim to be far-fetched (a small amount of water, given the design, okay but this?) And even if the excess water flow is normal for gooseneck faucets it doesn't resolve the issue of the faulty diverter.
I don't want to be unreasonable but I don't want to get taken for a ride either. Does anyone have an thoughts?
After shutting off either the hot or cold water handles, the water continues to flow quite prolifically for about 8 seconds, then slows to a drip for another 10 seconds or so then stops. The same pattern is present when using the wand. Also, when using the hot water and engaging the diverter, the water doesn't cleanly divert to the wand. Water flows from both the faucet and the wand.
We contacted Cheviot and they sent replacement cartridges for the hot and cold handles and the diverter. There was no change. Cheviot then sent a new "body" which was essentially everything but the risers. That too was professionally installed with no change in outcome. We sent video footage to Cheviot and they responded that the problem could be a clogged aerator. Our contractor again removed the aerator and flushed everything out but the issues persist. When we followed up with more video footage, Cheviot then stated this is normal for gooseneck faucets.
I find that claim to be far-fetched (a small amount of water, given the design, okay but this?) And even if the excess water flow is normal for gooseneck faucets it doesn't resolve the issue of the faulty diverter.
I don't want to be unreasonable but I don't want to get taken for a ride either. Does anyone have an thoughts?