Musty smell from new water softener

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Jillerygirl

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I had a nugen 70,000 grain water softener installed yesterday. Upgraded from whirlpool. I now have musty smelling water. It's been regenerated 3 times. The plumber used .5 cup of bleach in salt tank at installation. What could be causing this?
 

Reach4

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Chlorine bleach is not going to cause a musty smell. But I don't know what is.

Is this well water? Is the smell from the hot water or both hot and cold?
 

Jillerygirl

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Chlorine bleach is not going to cause a musty smell. But I don't know what is.

Is this well water? Is the smell from the hot water or both hot and cold?
The smell is only in the cold for now, but we used very little hot water since installation. After I put it on bypass, the smell went away. Are the softeners shipped with water inside that could cause mold or mildew? I did laundry and there is the same faint smell on clothes.
 
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