Moen Hydrolock

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by FrankH, Feb 6, 2010.

  1. FrankH

    FrankH New Member

    Messages:
    4
    Location:
    indiana
    Hi all, The story, Last week I installed a Moen Kitchen faucet with side sprayer hydrolock connection. It leaked from the top of the hydrolock connector where it meets the supply tube from the faucet. Took the connection apart several times but no luck.
    Finally had enough and took the faucet back for an exchange. It does the same thing.
    The connector merely pushs on and you push the locking clip. Is it possible to mess up something this simple or am I getting bad faucets? Thanks, Frank

    [​IMG]
    Last edited by a moderator: Nov 2, 2013
  2. krow

    krow Plumber

    Messages:
    906
    Location:
    Ontario, Canada
    These faucets are pretty much," idiot proof".

    I have to say you are getting a bad batch of faucets

    Before you put the next one together, place some silicone grease on the brass end and slide in gently, just to make sure o-rings are not being ripped
    Last edited: Feb 6, 2010
  3. FrankH

    FrankH New Member

    Messages:
    4
    Location:
    indiana
    Just installed my third faucet, from another retailer and a different model Moen.
    Used the grease on the fittings. Leaks just like the others. Same location.
    I just don't get it!
  4. krow

    krow Plumber

    Messages:
    906
    Location:
    Ontario, Canada
    Can you post a pic of where it is leaking so that we could try and determine if the locks have been damaged in any way, or whether they may be defective?

    I've never had a problem like that, but I would be interested In finding the cause
  5. FrankH

    FrankH New Member

    Messages:
    4
    Location:
    indiana
    Here's a pic. Leaks out the very top of the lock where it meets the brass tube and then runs down the connector and hose.
    Doen't leak constantly. Usally about five minutes after washing dishes it will drip maybe a teaspoonor so of water.

    Attached Files:

    Last edited by a moderator: Jun 12, 2010
  6. krow

    krow Plumber

    Messages:
    906
    Location:
    Ontario, Canada
    Ok, lets start from the begining,

    Is it possible that the leak is coming from your sink deck where the faucet is mounted? The faucet should have come with a plastic under plate to seal the faucet to the sink. If the sink isn't completely flat, the water may sneak under the faucet.Plumbers putty would fix that little gap.

    Check the spout and or vacuum breaker for any leaks at the faucet base.
  7. FrankH

    FrankH New Member

    Messages:
    4
    Location:
    indiana
    I poured quite a bit of water all around where the faucet and deck meet and no sign of leaking underneath. Spout doesn't seem to leaking or running back down to the faucet. I don't really know what a vacuum breaker is.
  8. krow

    krow Plumber

    Messages:
    906
    Location:
    Ontario, Canada
    A vacuum breaker is a device that will stop any water from syphoning back into the water system. A small backflow preventer.

    On those spray hoses, it would usually be where the hose meets the faucet. In some cases, it would be mounted inside the back side of the spout . I'm not sure why 3 different faucets are creating the same symptom. Have you tried calling moen directly for any answers to your model faucet. ,,,,, BTW, what model faucet do you have?
  9. Cass

    Cass Plumber

    Messages:
    5,980
    Location:
    Ohio
    It would be extremely odd to get 3 different faucets with the same problem...i am willing to bet you are doing something wrong...you need to be under the sink and watch and trace back to where the leak originates...not just where you see it drip from...the 2 may not be the same...be sure you are not tearing the O ring when you install it...it doesn't take much...
  10. nathannookie

    nathannookie New Member

    Messages:
    1
    Location:
    Los Angeles CA
    Same problem

    I am having the exact same problem. I've had two of them now, bought at Home Depot in Hollywood CA. Leaks just like yours does. We're taking them both back to HD tonight. Seems like a poor design to us, unless we're doing something wrong, but then it seems like a no brainer. Just slide it on, and push the button down till it clicks. One leaked a little, the other leaks much more.
    Last edited by a moderator: Nov 2, 2013
  11. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
    Sorry about the leaks you are having....and not that it is related to your leak, but the teflon tape we see in two places in the photo is SO wrong!
  12. Esquire

    Esquire Plumber

    Messages:
    65
    Location:
    Newfoundland
    Looking at that picture I would think that the connector is not pushed all the way up. They usually push-on and then you have to give it a little extra push to get it to sit properly.
  13. Esquire

    Esquire Plumber

    Messages:
    65
    Location:
    Newfoundland
    Also, ummm did you forget to using the mount plate or do you just freely put it in to test for the leak first?
  14. Dick L.

    Dick L. New Member

    Messages:
    1
    Location:
    Minnesota
    Same problem as noted above after 2 years of use as a new install/kitchen remodel. Replaced the two O rings on the "male" part of the Hydrolock system. Is there another set of O rings internal in the plastic Hydrolock connector as well ? Also, Hydrolock is only about 3/4 to 1 inch overall length - no where as long as unit shown in photos above.

    Anyone have same problem - and how was it fixed - short of returning faucet assembly for a different brand or model?

    Thanks
    Last edited: Nov 28, 2010
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