Kohler K3397EB toilet replacement or repair

Discussion in 'Toilet Forum discussions' started by suzannaspring, Dec 3, 2008.

  1. suzannaspring

    suzannaspring New Member

    Messages:
    2
    My mom has 3 Kohler toilets, model K-3397 EB. One of them has started running and bubbling continuously. Kohler has told her that the part we need, #84499 (flush valve?), isn't manufactured anymore and she'll have to buy a new toilet. I found an earlier post on this board saying it was possible to repair a Kohler with a rebuild kit. Can you tell us what we need, and if it's available anywhere? Thanks so much. Suzanna Spring
  2. Gary Swart

    Gary Swart In the Trades

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    7,384
    Location:
    Yakima WA
    I'd go with Kohler's advice and replace all 3 of them with Totos.
  3. Redwood

    Redwood Master Plumber

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    7,450
    Location:
    Connecticut
    Did she actually talk to Kohler at 1-800-4-KOHLER?

    There website lists K-3397 and its associated parts, but, not the K-3397PB.
    I don't know what the differences are myself put I would talk to Kohler at the number above before trashing them.

    If they are indeed a "Kohler Orphan" and there are indeed a few of them in the Kohler product line Gary's suggestion of replacing them with Toto Toilets is indeed a very good one. Toto has chosen not to have an extensive line of parts and supports its products well.

    I can't imagine why any manufacturer would have 183 different flush valves, 141 different fill valves, 78 different flappers, & 221 trip levers. With almost all of them being some kind of Rube Goldberg proprietary design there is no one including Kohler itself that skocks them all.

    IMHO Kohler is a nightmare for parts! Every other manufacturer manages to use mostly generic parts and the few proprietary parts that are readily available. What's Kohlers problem?
  4. jimbo

    jimbo Plumber

    Messages:
    8,997
    Location:
    San Diego
    The 84499 is listed as "1B1X conversion kit." Per the parts diagram for the K-3397 this includes the fill valve and the flush valve. You can get replacement San Raphael flappers, and I am pretty sure that you can get a Coast 1B1X ballcock and retrofit that in.

    I don't know what the "EB" in your model is, and whether that is a variant that rules out what I mentioned above.

    In some cases in the past, when Kohler has discontinued supporting a toilet...unoffically a "recall", they would provide some sort of voucher towards purchase of a new model. Why not ask them about that.
  5. suzannaspring

    suzannaspring New Member

    Messages:
    2
    Kohler Toilet repair

    Thanks so much for the info. My mom did talk to Kohler at the 800 number--She was told there are (I am not kidding) 12,000 other customers in line ahead of her waiting for this replacement part for this particular toilet, and that the company who made the part #84499 has gone out of business.
    I think the EB in the toilet model name means "Elongated Bowl."

    Again, much appreciated. S

    Grigg Industries Kohler 84499 Rebuild Kit In Stock

    Attached Files:

    Last edited by a moderator: Dec 4, 2008
  6. Gary Swart

    Gary Swart In the Trades

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    Location:
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    You may be starting to understand why so many of the professional plumbers that frequent this forum stay away from Kohler. Sadly, there are other well known brands that are not any better and are relying on their well known name and the fact the the average person is unaware of the decline in quality the these former great brands.
  7. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    27,034
    Location:
    Cave Creek, Arizona
    Toilet

    I replace the fill valve with the Coast 1B-1-X and the flapper with a Korky from HD. You cut off the Kohler plastic rim flush pipe and insert the Coast one into it after it is cut to size.

    Attached Files:

    Last edited by a moderator: Dec 4, 2008
  8. greg hodge

    greg hodge New Member

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    Location:
    coatesville, pa.
    If the flapper keeps leaking

    I purchased the Grigg 84499 rebuild kit and after a few days, it began to leak again. The problem was the red -one flapper fits all - that they send with the kit. The round protrusion on the bottom of the flapper is too small and over time, it allows the flapper to offset itself in the drain hole to the point where water starts to leak around the edge of the flapper. To cure this, I just placed a 1/4 " bead of silicon caulk around the edge of the protrusion at the bottom of the flapper. This stopped the flapper from offsetting itself and completely cured the leak. Simple, free, and it works!!!!!!
  9. Peanut9199

    Peanut9199 Customer Service Manager Plumbing Wholesale

    Messages:
    875
    Location:
    Ontario, Canada
    Great i have 4 on order, guess i'm not getting them.

    Thanks for the information i will have to call today.
  10. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    27,034
    Location:
    Cave Creek, Arizona
    Kohler

    PB means "plain, or round, bowl". EB means "elongated bowl". Other than the shape of the toilet bowl, both are the same.
  11. Em767

    Em767 New Member

    Messages:
    2
    Location:
    NY
    Kohler K3397EB toilet replacement

    I have two Kohler K3397EB toilets that are no longer operational and i need to replace both of them.
    Unfortunately the toilets match the tiles that the bathroom was build with and with the Sinks. Are there any toilets out there that i can buy with the same or approximate color as the k3397? I do realize that these toilets are discontinued and the replacement parts are a hassle to mess with. Thanks in advance for your help.
  12. Terry

    Terry Administrator Staff Member

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    15,295
    Location:
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    Kohler comes in about twenty colors.

    What are the two numbers that come after the model number?
  13. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    27,034
    Location:
    Cave Creek, Arizona
    I woule NOT replace those toilets, especially if they are in upstairs bathrooms. Repairing and maintaining them is only slightly different than a conventional one, unless yours have the pressure flush mechanism. The hassle comes in if you try to use Kohler OEM parts, which I never do.
  14. Terry

    Terry Administrator Staff Member

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    15,295
    Location:
    Bothell, Washington

    Attached Files:

  15. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    27,034
    Location:
    Cave Creek, Arizona
    Those parts are too expensive. A Coast 1B1X fill valve and a Korky flapper will restore it to proper operation, IF they are installed properly.

    [​IMG]
    Last edited by a moderator: May 2, 2010
  16. Em767

    Em767 New Member

    Messages:
    2
    Location:
    NY
    Hi Terry and HJ.
    I have considered the 1B1X kit and also have changed the flappers. The fill valves are now bubbling and these toilets being that they were installed in the 1990s, all of the parts are visibly worn. They are also spending lots of water and the pressure is no longer there. Im thinking I can easily get Home Depot Kohler $200+ toilets that can end my headaches and huge water bill. However the color has become an issue. Any idea of where i can find something with a similar color online? The last two digits are 97 and i think its timberland but just need to make sure.
  17. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

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    22,262
    Location:
    New England
    You really want to buy another Kohler toilet after what you've gone through? Glutton for punishment. There are other toilets that work better and you can get parts for easily.
  18. qaviar

    qaviar New Member

    Messages:
    1
    Location:
    Florida
    Hi,
    I bought the Costa 1B1X plastic component at Lowe's for $8.74 plus tax and a Korky flap for little over $5. Believe it or not the whole thing works great, no leaks whatever. I was ready to scrap my old San Raphael, last time I replaced the same components on another one I had the replacement (brass) was over $100 with tax.
    G'lck
    Colors: http://www.guillens.com/kohler/KohlerColor_Finish (2).htm
  19. Rick Roush

    Rick Roush New Member

    Messages:
    1
    Location:
    Ohio
  20. BobW

    BobW New Member

    Messages:
    1
    Location:
    WV
    How do you cut the hard plastic rim fill piece and make it fit the Coast 1B 1X fill valve?

    Thanks, BobW
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