Kohler bathroom faucet leak

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by GregO, Jan 29, 2012.

  1. GregO

    GregO Member

    Joined:
    Oct 5, 2004
    Location:
    Virginia
    Hi All,

    Wife and I recently found our 9-year old Kohler bathroom faucet (K-16100-4a chrome plated) leaking out of the hot and cold stems (mostly out of the hot side). Anyone know of a "convenient" way to purchase new stems (cartridges) or have Kohler replace the valve stems without a receipt? Only 2 people use this faucet daily with minimal abuse, so having it last only 9 years disturbs me.

    Thanks for any help!
    Greg
     
  2. Hackney plumbing

    Hackney plumbing Homeowner

    Joined:
    Jan 6, 2010
    Location:
    Alabama
    Sure call Kohler and ask them to replace the stems. If they will not then buy the stems from kohler.
     
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  4. jimbo

    jimbo Plumber

    Joined:
    Aug 31, 2004
    Location:
    San Diego
    Faucets have "wear and tear" parts. You don't drive your car for 9 years and not expect to buy tires, brakes, etc. That said , Kohler may or may not provide them free, but you can certainly but the stems from a plumbing store ( not a box store) or on line. The website is www.kohlerserviceparts.com For some reason, I can not get on right now, but enter your model number in the model number box. You will see a diagram, and what the numbers are for the stem, and any other replaceable parts.
     
  5. GregO

    GregO Member

    Joined:
    Oct 5, 2004
    Location:
    Virginia
    Thanks for the quick replies!
    Greg
     
  6. hj

    hj Moderator & Master Plumber Staff Member

    Joined:
    Aug 31, 2004
    Occupation:
    Plumber
    Location:
    Cave Creek, Arizona
    call 1-800-4KOHLER and they will probably send you the replacements. In many cases LACK of use is harder on a faucet, among other items, than frequent use.
     
  7. jimbo

    jimbo Plumber

    Joined:
    Aug 31, 2004
    Location:
    San Diego
    Last edited by a moderator: Feb 11, 2012
  8. GregO

    GregO Member

    Joined:
    Oct 5, 2004
    Location:
    Virginia
    Thank you all and a BIG THANK-YOU to Kohler. I emailed them and without hesitation Kohler mailed me 2 new cartridges. Easy peasy installation.

    Thank you Kohler and thank you Terry Love for this site!

    Greg
     
    Last edited: Feb 11, 2012
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