Kinetico Waterplant works on 1 side only

Discussion in 'Water Softener Forum, problems, installation and r' started by KineticoUser, Aug 4, 2014.

  1. KineticoUser

    KineticoUser New Member

    Messages:
    4
    I recently took my Waterplant in for repair, as the brine wasn't sucking into the unit. After the authorized repair service replaced the inner workings of the head, I find that only one side of the unit works. He says it can take up to 6 weeks for all the gears to line up and function properly. I guess the gears can't be marked (like when removing a distributor from a vehicle). Is this accurate information? I watched him do the repair, and all parts seem to operate properly. The unit cycles properly... it just doesn't draw brine on one side. Has anyone had this experience or is familiar with this issue?

    By the way, I use potassium, and it solidified for the first time before I took it in for repair. I've used this unit for over 20 years.
  2. mialynette2003

    mialynette2003 Member

    Messages:
    738
    Location:
    Ocala, Florida
    He gave you a load of BS saying it takes 6 week to line up. If you are getting a draw on one tank but not the other, a brine check ball (stem on new style) is out of place. They are located between the level 5 & main base.
  3. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,858
    Location:
    Ontario California
    LOL, 6 weeks??? Maybe he is planning on changing his company name in 5 weeks... :)
  4. KineticoUser

    KineticoUser New Member

    Messages:
    4
    I viewed the balls myself and saw them sitting properly, one on each pillar. I can take it apart and look at it again, if you believe that truly is the problem. When I remove the levels, the balls will probably fall off, so I won't be able to see if it may have fallen off sooner. Are you saying all I need to do is to replace the balls, or should I check something else out, also? Are you saying the location of the gears at the top is irrelevant?
  5. mialynette2003

    mialynette2003 Member

    Messages:
    738
    Location:
    Ocala, Florida
    If the system draw for one tank but not the other, I am positive a check ball is out of place. I've pulled hundreds of Kineticos apart and never had to "align" the gears or pawls. You do have to make sure the pawls are correctly placed but it does not matter if the unit is in a cycle or not. The only other thing is that if the resin in one tanks needs to be regened and you put the meter disc in so it needs to run several hundreds gallons before it trips a regen, you will have hard water before the regen. Remendy? Regen both tanks.
  6. KineticoUser

    KineticoUser New Member

    Messages:
    4
    Other than placing the balls on top of the pillars, what other checks do you recommend? Are there specific flaws with the balls or pillars I need to observe? I observed the balls placed properly on the pillars, so what may have caused one to fall off? What do you mean by making sure the pawls are correctly placed? I figure I can remove the head without opening the top with the metering disc. Thank you for your help.
  7. mialynette2003

    mialynette2003 Member

    Messages:
    738
    Location:
    Ocala, Florida
    I've seen and heard of people placing some of the pawls in improperly. Not saying I think yours is in wrong. While place the head on the main base, they could have bumped one of the check balls off it's tower. Done it myself lots of times.
  8. KineticoUser

    KineticoUser New Member

    Messages:
    4
    I'd appreciate a link to a picture of the pawls properly installed, so I can check this and make sure mine look right. I'll be extra careful when putting the head on the main base, after putting the balls on the towers, but is there anything else you'd suggest I look at while the head is off? I'll double check the balls with a magnifying glass to make sure they aren't out of round or cracked, though I didn't see any malformations when I last looked at them. Should I run something through the opening at the top of the tower to make sure there is no blockage? Exactly how do the balls and towers control the brine suction? I'd love to understand how each part functions to make the system work properly. Would you suggest I take off the head in one piece rather than layer by layer, to avoid any potential damage to the gaskets? Thank you for the assistance.
  9. mialynette2003

    mialynette2003 Member

    Messages:
    738
    Location:
    Ocala, Florida
    I take the unit apart as a whole then spearate each section. I put it back as a complete unit. I have an exploded view of the parts. Send me an email and I'll share. affordablewtr@aol.com
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