Kinetico Softener-50 HELP!!

Discussion in 'Water Softener Forum, problems, installation and r' started by golfslave, Feb 21, 2009.

  1. golfslave

    golfslave New Member

    Messages:
    3
    Hello all, first post here. I just got a house that has a Kinetico Water softener and RO system installed. The softener has a label that says "Softener-50" on top. It's two tanks, about 20" tall and a box with salt in it. It had been on "bypass" and I switched it to run through the system to see if it worked. When I went inside and used the water, the water ran a yellow-green color and sandy. I realized through some other searches that this is probably the resin media from the system. Couple of questions:

    1) is that resin stuff harmful to the plumbing (other than clogging the screens on the faucets)

    2) What would cause that resin to come out in the first place? I assume something has broken.

    3) How much would that thing that broke cost to fix and where would I get parts if I can do it myself (I'm handy) (Phx, AZ area)

    THANK you in advance for any help!!
  2. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,679
    Location:
    Cave Creek, Arizona
    kinetico

    1) is that resin stuff harmful to the plumbing (other than clogging the screens on the faucets)

    That usually is enough. Is the sand gold colored and feels like ball bearings or slippery?

    2) What would cause that resin to come out in the first place? I assume something has broken.

    That is the reason.

    3) How much would that thing that broke cost to fix and where would I get parts if I can do it myself (I'm handy) (Phx, AZ area)

    Kinetico softeners mean Kinetico repair men, (usually expensive repair men). As far as I know they do not sell parts to ANYONE. That is probably the reason it was on bypass.
  3. golfslave

    golfslave New Member

    Messages:
    3
    Oh, I forgot, will that resin stuff likely to have ruined the RO filters too?
  4. Gary Slusser

    Gary Slusser That's all folks!

    golfslave, resin in appliance and fixture valves etc. can be a nasty expensive problem.

    The only causes are that the softener is plumbed backwards or the distributor tube is cracked or busted. A top basket can't cause it unless the softener is upflow service which is rare but possible with some Kinetico softeners.

    The usually only one local Kinetico dealer will not sell parts to the softener owner, they want to charge an expensive service call and premium prices for their parts. They won't help you troubleshoot the problem unless they are there looking at it and then not very clearly. There is next to no information about troubleshooting or fixing their products on the internet and the bit there is isn't very good. That is all by design, the company is protecting their dealers' income and helping them charge exorbitant prices for both the equipment and the service.

    It is very easy to replace a distributor tube and resin and wouldn't take more than 45 minutes with your very short skinny tanks. Any local dealer should be able to make you a distributor tube if you would take the old one with the bottom basket on it into them, that's if they will. A distributor tube shouldn't be more than $10-20. They can also sell you new resin but, you really need to know the cause of the resin getting out before putting any money into this softener. So take the valve off and the tank adapter off the other tank and pull the distributor tubes out and see what you finThe

    RO prefilter cartridge will prevent resin form getting to the membrane.

    Thanks for the PM.
    Last edited: Feb 21, 2009
  5. golfslave

    golfslave New Member

    Messages:
    3

    Thanks Andy!

    City Water

    No pre-filter that I could see, though the water is not too bad here, just hard.

    Black Tanks, Dial on top looks orange

    Yeah, I already left a message for the local person in Chandler (Maricopa Water somthinorother) and hopefully they call on Monday. I was going to have the service call anyway, just so they can teach me about both systems, as well as service them properly. Hopefully I'll get a guy that's not afraid to let me look on.
  6. Gary Slusser

    Gary Slusser That's all folks!

    Golfslave, you let me know if you need a new distributor tubes , just don't get rid of the old ones.
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