Kenmore water softner: Water going in drain pipe continuously

Discussion in 'Water Softener Forum, problems, installation and r' started by gagan, Jan 10, 2010.

  1. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Hi.

    I have a Kenmore water softner Ultrasoft 425. Suddenly the water started going in drainpipe and does not stop even when i unplug the softner. I have tp do water bypass to stop the water from going to drain pipe. Also, when i try to turn on the softner the machine shows err1.

    Can anyone help solving the problem.

    Thanks in advance,
    Gagan
  2. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    Sounds like it is hung in a cleaning cycle.

    Unplugging the softener will not change where the valve is at, thus if it is in backwash that is where it will stay.

    You got the ERR 1 when you plugged it back in?

    Have you tried to push the regen button and hold to get the system to cycle?
    Last edited: Jan 10, 2010
  3. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Hi Akpsdvan,

    Thanks for replying. Yes, i got err1 after plugging back the machine. I have to keep it unplugged and have to do water bypass otherwise the water keeps going in drain pipe. What can i do to fix the problem?

    Gagan
  4. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    If you push the Reg Now button will the unit go into a cycle?

    Do you have the book for the unit?
  5. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    I will try that today evening and will let you know.

    Thanks
    Gagan
  6. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Hi,

    I tried the "Recharge now" option and that did not solve the problem. The machine did not go into a cycle and after a while it showed "Err1"

    Gagan
  7. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    Sorry that I did not get back to you sooner, was on a service call most of the day, 2.5 hours of driving and 2 on site,,, joys of an Iron filter...

    Pull the cover off the unit, look at the silver wheel with the teeth, there are letters on it and there is white plastic that forms an arrow.. what letter is lined up with that?

    Make sure that the male/female wire contacts are good and fully on the male spade.

    It is possible that the motor that turns that metal wheel with the teeth is dead.. age of the unit? any photos of the unit with the cover off?
  8. Skip Wolverton

    Skip Wolverton In the Trades

    Messages:
    167
    Location:
    Ocala, Fl
    Error code 1 is normally the motor or micro switch. Check the micro switch to see if the tab is broken. If so, it's best to replace the rotor seal as well as the micro switch.
  9. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Hi Akpsdvan,

    Sorry for the late response. Could not get the pictures yesterday.

    I tried looking for the arrow you had asked for, but could not locate it. I have taken some pictures and am attaching those. Hopefully that will help.

    I have some more pictures. Will attach them with another message.

    Gagan

    Attached Files:

  10. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    More pictures.

    Attached Files:

  11. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Last set attached.

    Attached Files:

  12. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
  13. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    If you look at the silver wheel, you see the BW letters? they look to be lined up with the areo that I speek of, with that motor off, turn that silver wheel clock wise to where the S lines up with the plastic part that the BW is now lined up with.

    When you have that done you should be able to carefully put the bypass piston back into service .. check to see if water continues to flow to the drain.

    When that is done, push and hold the recharge button and see if the motor works, if the motor does not turn or work then it is time for the motor to be replaced.
  14. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Will try it today evening and will let you know how it goes.

    Thanks for helping out with this. :)

    Gagan
  15. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    Not a problem.
    I will check in later, I need to get out and take care of some items and see some people.

    But right now I would have to say that the Motor is the most likely trouble child.
  16. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Hi Akpsdvan,

    I tried rotating the silver wheel but it does not move. Looks like it is jammed. Also, there is a lot of metalic dust around the wheel. If you look closely, it is visible in the pictures.

    Thanks
    Gagan
  17. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    If the wheel will not turn, then yes the disc may have jammed up because of some thing and will need to be replaced.
    Some of the dust is normal, but after a point is it a sign that the motor is stripped out on the in side as the teeth do not look broken.
    Depending on the age of the unit Sears kinda has you in a spot.
    Cost of motor, Disc, seals and time could run 60% of what the unit cost.

    Do you have the book ?
  18. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
    Thanks. Looks like i will have to call the Sears service guys. Which book are you talking about?
  19. Akpsdvan

    Akpsdvan In the Trades

    Messages:
    1,490
    Location:
    Alaska
    Ownwers Manual.
  20. gagan

    gagan New Member

    Messages:
    15
    Location:
    San Jose
Similar Threads: Kenmore water
Forum Title Date
Water Softener Forum, problems, installation and r Kenmore 350 watersoftner board fix for free! Oct 4, 2014
Water Softener Forum, problems, installation and r Kenmore water softner Oct 3, 2014
Water Softener Forum, problems, installation and r Kenmore water softener not working properly (no soft water) (no suction) Jan 8, 2014
Water Softener Forum, problems, installation and r Kenmore water softener 625.388150 Nov 15, 2013
Water Softener Forum, problems, installation and r need advice, 12 year old Kenmore water softener Nov 14, 2013

Share This Page