Many thanks for the reply.
I'm afraid it isn't a misprint! My raw water is consistently recording a pH around 6 (as tested by a Government accredited lab) and the Katalox treated water has been tested twice by a Government Accredited laboratory and both times come it at exactly 9.8. These results also correspond to my own tests using a regularly calibrated Hanna Instrument hand held pH meter.
Originally Watch Water indicated that the reason is that the raw water has very low buffering capacity and that the negatively charged Katalox granules result in an excess concentration of Bicarbonate. However they cannot explain the chemistry in any detail other than to point me to their marketing information on their web site which I find this very incomplete and difficult to understand.
The raw water is generally good quality and comes from a 33m borehole drilled into the granite bedrock. The low pH dissolves iron and presumably some other chemicals from the local stone but apart from that is pretty good quality so the lack of buffering capacity does sound plausible.
I suggested to them that the reason could be the slaked lime which used in the Katalox. As far as I can see slaked lime has an equilibrium pH of around 12 and certainly the Calcium level has increased from 5.2mg/l to 24mg/l. However Watch Water has dismissed this reason. If it was this then I guess, once the slaked lime had been dissolved the pH would lower - this happened with my earlier system which used Calcium Carbonate to increase the pH. Watch Water do advise more backwashing in cases of raised pH which would also fit with the slaked lime being the culprit. However I've backwashed till I'm blue in the face and recorded no decrease. Also I've set the system to backwash every night and the flow rate is excellent - much better than my old BIRM based system due to Katalox being lighter)
Alkalinity is increased from 21mgHCO3/I to 76mgHCO3/l.
The only other "treatment" is a Mazzei air injector upstream from the Katalox. I commissioned the Katalox system around 20 Feb and got accurate test a few days after that and again on 30 March
I have to say that the Katalox has done a good job getting rid of the iron and manganese! Down from 9.7mg/l and 0.25mg/l to 0.79mg/l and 0.04mg/l respectively. The water is also very clear 0.8NTU.
If I could just crack the pH problem I would be very happy. It's a great shame Watch Water don't seem to know what to do.