If Bradford White water heaters are better, why are the warranties the same?

Discussion in 'Water Heater Forum, Tanks' started by austai, Jan 8, 2013.

  1. austai

    austai New Member

    Joined:
    Jun 24, 2010
    Location:
    austin
    Hi,

    I hope the title did not come across the wrong way. I do believe the wisdom here about what brands are preferable. Tomorrow, someone is coming to install a Bradford White heater at my house. However, I'm still having trouble swallowing the cost. I've put in water heaters before, including the Whirlpool 30-gal unit that just died. A 40-gal GE unit at Home Depot with a 12-year warranty would still be hundreds less than what I'll pay tomorrow, even if I have to put in the grunt work.

    Are Bradford Whites that much better? They certainly have more features. So why are their warranties about the same as the "cheap" brands?

    Sincerely,
    Tai
     
  2. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Joined:
    Sep 2, 2004
    Occupation:
    Retired Systems engineer for defense industry.
    Location:
    New England
    There's a realistic limit on how long a glass-lined tank will last. Some of this is how concentiously it is manufacturered, some is luck of the draw, some is the local water quality, and some is just a gamble. The warranty can be extended for a price, but it is just an insurance policy - it doesn't buy you a better tank. With some, after you pay the 'upgrade', all they do is install a different sticker on the thing.

    A larger or more anodes, a quality drain valve are part of the difference (not all that much at a manufacturing level cost, but at retail), and possibly a more reliable gas valve. Some of it is also the design - read some of the horror stories on the Whirlpool WH here (and elsewhere). BW generally has not had those difficulties. BW typically doesn't sell direct to consumers, so the markup is whatever the plumber thinks is fair verses what you might pick up at a big box store where they have huge volumes of the things going out. Because BW caters to the pros, and pros generally won't tolerate profit losing callbacks for defective or problematic products, these tend to be built better.
     
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  4. Terry

    Terry Administrator Staff Member

    Joined:
    Aug 17, 2004
    Occupation:
    Plumber
    Location:
    Bothell, Washington
    Warranties are a funny thing. Some brands offer very long warranties, and they may be the most trouble for me. There are brands with what I think are very short warranties, and those sometimes are basically trouble free. I think reputation is more important then a promise.

    Jamie and I replaced a six year old GE the other day.
     
    Last edited: Jan 9, 2013
  5. hj

    hj Moderator & Master Plumber Staff Member

    Joined:
    Aug 31, 2004
    Occupation:
    Plumber
    Location:
    Cave Creek, Arizona
    Basically, every heater you install is a 'crap shoot'. There are just as many BW heaters replaced under warranty as the other brands, although YOURS might last longer. You can also pay $150-$200 dollars on your new BW heater and turn it into a "ten year" warranty heater. But it will be the same tank as when it was a 6 year heater, just a different name plate OUR problem with HD and similar heaters is that they may last even less time than a BW, and since YOU have to pay for the installation, regardless of the brand, you want to go with the one that gives you the best chances for a longer life.
     
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