Help with whole faucet swiveling instead of just the top

Discussion in 'Plumbing Forum, Professional & DIY Advice' started by Al Wet, Jul 12, 2013.

  1. Al Wet

    Al Wet New Member

    Messages:
    8
    Location:
    Arkansas
    We've tried grabbing the bottom of the faucet from below but so far we haven't been able to tighten it enough to keep the whole thing from swiveling. I put a video on Youtube showing what it's doing. It's here: http://youtu.be/HWURi7hnZck
    There also is a very small bit of water coming out at the bottom of the base when I wiggle it.
    The bottom part of the faucet is stuck or frozen. Any advice on what a more experienced person would do to solve this would be much appreciated . For example... the right tool to grab hold of that nut underneath or how to get the top part unfrozen and grab hold of it to tighten. Thanks

    Attached Files:

  2. Terry

    Terry Administrator Staff Member

    Messages:
    15,153
    Location:
    Bothell, Washington
    You may need a basin wrench on that.
  3. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,882
    Location:
    Cave Creek, Arizona
    A basin wrench, or a hammer and chisel to "drift" the nut tight. BUT, you may have a situation where the spout is frozen to the valve body and when you tighten the nut the spout will NOT rotate. When that happens the best solution is usually to contact the manufacturer and have him send a new faucet if it has a "lifetime" warranty.
  4. Al Wet

    Al Wet New Member

    Messages:
    8
    Location:
    Arkansas
    Thanks for the replies. There's so little clearance by that nut the basin wrench doesn't get a firm grip. The top part of the faucet doesn't seem to have any brand marking that we can see. Any secret places where it might show it? In terms of the swiveling it seems to be pretty much frozen. Could it be pried at all and lubrication sprayed?
  5. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,882
    Location:
    Cave Creek, Arizona
    quote; Could it be pried at all and lubrication sprayed?

    You can try, but my experience has been that it either does not work or it happens again fairly quickly.
  6. LLigetfa

    LLigetfa DIYer, not in the trades

    Messages:
    4,080
    Location:
    NW Ontario, Canada
    I would start with a complete removal and disassembly to determine where and why it is binding. My guess is that harsh cleansers may have caused corrosion inside the unit. Once you determine the cause, then you can decide whether or not it can be mitigated or replaced.

    When reinstalling, consider adding O-rings or neoprene washers for friction and a larger metal washer on the underside.
  7. Al Wet

    Al Wet New Member

    Messages:
    8
    Location:
    Arkansas
    An easy fix doesn't seem to be in the cards. Thanks for the suggestions.
  8. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,882
    Location:
    Cave Creek, Arizona
    IT is a KWC faucet, which has a 5 year guarantee, but you either have to contact the factory, or the supply house which furnished it. They may also want an invoice showing when it was purchased or installed.If it can be repaired, you basically have to take the entire faucet apart to free up the rotating spout.
    Last edited: Jul 21, 2013
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