Has anyone had any luck with the AquaGlass Eleganza?

Discussion in 'Shower & Bathtub Forum & Blog' started by gvmeacalll, Apr 27, 2008.

  1. gvmeacalll

    gvmeacalll New Member

    Messages:
    7
    Location:
    South Carolina
    I purchased one on the basis of it's looks. When I unpacked it at my house I was stunned by how flimsy it was. It seems to be paper thin plastic and is supported by cheap Styrofoam. The sides flex a lot even when set in place. It looks so nice compared to all the other options that I have seen that I decided to go with it. By the next day, the Styrofoam bottom fell off of it and it was a chore to get it back on perfectly centered. When I put it in place, I realized that it sat crooked on a level floor so I knew I would be doing a bed of thinset even though the instructions say to glue it to the floor with construction adhesive. Before I did that, I test fitted the wall surrounds to find that they used these ridiculous plastic push pins that wouldn't even grip the holes provided for them. In addition, the tabs were missing from the bottoms, exposing the grooves they are supposed to slide into. I am about to give up and bring this thing back to Lowes. It's a shame because I already spent so much time framing the walls and installing the plumbing to accommodate it. Has anyone here had any luck installing one of these? If so, how has it held up?
    Last edited by a moderator: Apr 2, 2011
  2. gvmeacalll

    gvmeacalll New Member

    Messages:
    7
    Location:
    South Carolina
    Well, I guess no one here has taken a chance with this bathtub. Smart. Today I returned the toy bathtub and picked up a Sterling Ensemble Curve. What a difference in quality! What I don't understand is if I'm supposed to bed this one in mortar? It would take at least 4" of mortar to reach the bottom of the tub. That sure seems like a lot to me. The guy at the plumbing supply place told me it was unnecessary on this model. What do you think?
    Last edited by a moderator: Apr 2, 2011
  3. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,319
    Location:
    New England
    Personally, unless specifically prohibited by the instructions, I like to embedd the things. It also gives you the ability to ensure it is perfectly level, which is of paramount importance.
  4. gvmeacalll

    gvmeacalll New Member

    Messages:
    7
    Location:
    South Carolina
    Well, I got it installed today in the mortar - what a PITA! It calls for a 2" thick mortar bed but it really needs a mortar bed that is tapered from 2" to 1/2" to work properly. Mortar isn't the most forgiving stuff, there must be a easier way to support these things...
    Last edited by a moderator: Apr 2, 2011
  5. VisaDiva

    VisaDiva New Member

    Messages:
    1
    Location:
    Hixson TN
    Alternatives?

    I too love the look of this tub but am put off by the comments above. Are there any viable alternatives as far as size (41/42" width) that are better quality?

    Attached Files:

    Last edited by a moderator: Jun 5, 2010
  6. meggreer

    meggreer New Member

    Messages:
    1
    Location:
    Wellesley, MA
    My daughter renovated the rental unit in her two-family home with an Aqua Glass Pro Eleganza Model 726032B Tub Shower 60 X 33 X 74. We ordered from a plumbing supplier, and the first unit arrived with a damaged wall. We returned that unit for a new one, and her excellent contractor installed it directly upon the plywood subfloor and blueboard walls. The result is very attractive, functional and sturdy. My advice would be to inspect carefully as soon as you receive the box, because the product is delicate, but once installed correctly, it appears as though it will provide years of use, and it certainly upgraded the appearance to a very lovely bath with convenient built in soap dish and shelves.
  7. Joyce Mayo

    Joyce Mayo New Member

    Messages:
    1
    Location:
    Connecticut
    I just purchased one of these units and am not satisfied at all. It's thin and flimsy and when taking a shower I was really surprised that as I leaned against the back panel it bowed out like a cheap piece of plastic. I'm going through a complete bath remodel and because of this, the job is at a standstill. I contacted the plumbing supply that I bought it from and they're not much help. They are willing to swap it for another, one of the same price and the other costing more than $1,000. which is totally ridiculous since they except me to pay the difference and it's not really want I want. The selling point for me on the Elanganza is all the shelf space. It doesn't look like they are going to give me my $$ back so at this point I'm totally disgusted since the salesman told me I was the first to complain about this unit, which I find is probably an out and out lie. How can someone be happy with a unit where the tub doesn't feel solid and the walls move and bow out when any pressure is used??? The contractor and plumber I'm using told me themselves how surprised they were at the flimsiness and lack of solid stabilizing and not being able to "mud" the under bottom of the tub since this is what they've done with other brands, "Sterling/Kohler", "Aker", and "Lasko". I am totally disgusted with the quality, or lack of quality of this unit for the $$ I paid. Yes, it looks very nice, but it cheap feeling. This is probably going to be my last major bath renovation and am not happy with what has transpired so far. I do not believe this product is durable and I know it's not going to hold up just from the feel of it, but what recourse do I have? To have it taken out and have to "eat" the expense and then spend another $600+ for a new different unit???? I don't feel so bad knowing that others are having similar complaints. Is there a solution to this??
    Last edited by a moderator: Apr 2, 2011
  8. Gmajlr

    Gmajlr New Member

    Messages:
    1
    Location:
    Auburn, WA
    RE: Aqua Glass Elaganza

    I too purchased a 3 piece enclosure and tub set and am very unhappy with it. I purchased it right before going on a vacation and asked my installer to put it in while I was away.

    It looks great but as others have stated, you can push any of the "wall" pieces and see it flex and bow in.

    I purchased this particular brand because of it's looks and the price was more than most of the other brands/styles at my local LOWES stores. I always say you get what you pay for. In this case, it did not pay to purchase and install this set.

    I wish I had of done some research before I bought this set.
    Last edited by a moderator: Apr 2, 2011
  9. roeboat109

    roeboat109 New Member

    Messages:
    5
    Location:
    Illinois
    newly installed tub cracked

    we had a new aqua-glass eleganza bathtub installed about five months ago. My son noticed a 6 inch crack in it right on the curve Christmas morning. The called the company and they did send us a new tub to replace it.They also said it was probably the installation. The way the installation reads if the tub is a hare off of level or a hare off of anything it may crack.The way i see it if these tubs are that hard to install maybe the company should furnish an installer that at least you could hire that is trained to install this tub.
    Is there any way of permanently repairing these plastic tub cracks? We are considering changing to a stand up fully tiled shower. Any advice would be appreciated.thanks.

    [video=youtube;hFqyBPmbmx0]http://www.youtube.com/watch?v=hFqyBPmbmx0[/video]
    Last edited by a moderator: Apr 2, 2011
  10. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,319
    Location:
    New England
    Practically no floor is perfectly flat or plumb, so the general recommendation is to set a tub in mortar. This gives it good support and allows you to get the important parts nice and plumb. This is no big secret, but is done by any knowledgable installer worth his salt. It may be been described in the instructions as optional, but in most cases, it is not. Some people can fix the problem, but if the tub is not supported properly, it will happen again.
  11. LLigetfa

    LLigetfa DIYer, not in the trades

    Messages:
    4,185
    Location:
    NW Ontario, Canada
    Around here we call a hare a rabbit so a hare off is way out of whack. I agree with Jim about setting the tub in mortar. That's how I set the wife's soaker tub 12 years ago.
  12. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    27,255
    Location:
    Cave Creek, Arizona
    Being a "hair off" anything is NOT deadly to a tub. In fact, if everything else is done correctly it can be "a long way off" without problems, although it would not be a "professional looking" installation.
  13. dlarrivee

    dlarrivee New Member

    Messages:
    1,172
    Location:
    Canada
    The guy in the YouTube video shows us the foam that is supposed to be under the tub, he knows it is supposed to be under the tub, and still complains that the tub moves without it being under the tub? His finger nails are also painted black?
  14. roeboat109

    roeboat109 New Member

    Messages:
    5
    Location:
    Illinois
    Quality of tub

    We had a aqua glass eleganza bathtub installed by we thought a professional.Two months later we found a crack right at the bottom of the side.The company sent us a replacement .The company said it might not have been installed according to the instructions. We have reservations on installing this replacement tub. In order to go with a fully tiled shower ,we should probably remove a window or install a smaller window. My question is are these plastic tubs made by aqua glass that tough to install or did we run into someone who wasn't good at installing this model tub?I don't want to install the replacement only to have it leak. The new guy tells me he cant guarantee it wont crack either,but if he installs a fully tiled shower he says he will guarantee it. Shouldn't this guy be able to guarantee both or is that too much to expect of any licensed person. I have mixed thoughts on this. Your ideas.Thanks
    Last edited by a moderator: Apr 2, 2011
  15. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,319
    Location:
    New England
    Most any tub, except for cast iron, is flexible enough that if not properly supported, will flex and ultimately be likely to crack. If the tub has any perceptable flex when you stand in the area where it cracked, that is the reason it failed. The common method to prevent that is to lay or bed the tub in a bed of mortar or similar substance that will mold to the bottom and provide good support. If that is done, you should not get cracks. The tub also should have ledger boards to support the edges so they don't move. When done properly this type of tub can last a long time.
  16. spongebob93

    spongebob93 New Member

    Messages:
    1
    Location:
    Pennsylvania
    Poor Quality Tub

    I am going through the same problem with this tub set right now. After two months i have a large crack in the tub. Company sent me new set but after a little researching this set i have decided i am not reinstalling this set because there are tons of reviews on this tub that this tub is cracking. I also talked to the manager where i bought the set and he told me they are having a terrible time with this set. They have had so many returns on this tub set that they are starting to tell people they do not recommend this set. I have lost so much money and time on this tub i am now reinstalling it because i know it is going to happen again. I feel sorry for you because i'm in the same situation and it cost a lot of money to redo a bathroom, pay plumbers, and losing work to deal with the situation.
  17. slamb5

    slamb5 New Member

    Messages:
    2
    Location:
    Ontario
    I know you wrote this months ago..but spongebob93, I hear ya! Here's our story:
    Is anyone familiar with the MirolinTucson tub? Reason I'm asking is almost 2 yrs my husband installed the Eleganza tub surround purchased at Lowes. This spring we noticed it was cracking; reason being the "foundation" so to speak that was supporting it was made of a styrofoam that wasn't strong enough to withstand the tub. After much conversation with Mirolin, they sent us a replacement tub & surround with the new & supposedly improved base. We had put mosaic tile from the surround to our ceiling & along the sides to the floor running along the skirt as well. Those costs to pull out & redo once the replacement tub was installed all had to be eaten by us. Mirolin didn't even want to pick up the defective tub for disposal but I did manage to finally get them to do that. Now, 5 1/2 mths later, the replacement tub is showing 3 lines running from the top/ drain area and down. So far, it doesn't feel like a crack but something is definitely happening. We contacted Mirolin again this week. They told us to go to their website to look for a replacement. Interestingly enough- not only do they not have the Eleganza unit on their site any longer but the person we spoke to said that this was NOT an acrylic tub but some high density plastic or something. He also asked if we had used mortar which we had not as we followed their install instructions to the letter and it doesn't say to do so. All of the packaging etc says this tub/surround was acrylic yet here's their employee saying not so. After we looked on their website, we thought we should double check on exactly which we could get. They sent us a link for a Tuscon, which appears to be a lower grade tub not to mention it's not showing a surround. We're not familiar with this nor are we sure that we really want this particular tub. Anyone have some thoughts or feedback on this!??

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  18. lniedosik

    lniedosik New Member

    Messages:
    1
    Location:
    Cedar Point, NC
    I purchased the Eleganza in April 2011, had it installed properly, and it is already cracked. Their customer service is terrible. Just like everyone else has said, they are willing to replace the unit but will not pay for labor. My stance from speaking to numerous plumbers is that this product is so poor quality that it needs to be installed over mortar or it WILL crack. The installation manual does not even suggest a mortar base. A quick google search of this product reveals that many, many customers have complained of this tub cracking after proper installation. Aquaglass continues to sell the product, knowing that if one installs the unit correctly it will crack within a short period of time. They are getting away with excluding labor in their warranty. They should not be able to get away with this any longer. I am going to file a lawsuit against the company and fight the validity of the labor exclusion in the warranty. I would love to hear of anyone who has filed suit against Aquaglass and/or anyone who has had luck in getting them to pay for labor.
  19. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,319
    Location:
    New England
    In the industry, it is very common to not cover the labor...good luck trying to address them on that aspect! Now, if you could prove it WILL fail when installed as they indicate, then you'd have a case (note, I'm not a lawyer!).
  20. jp112274044

    jp112274044 New Member

    Messages:
    2
    Location:
    Connecticut
    I understand this thread is stale but I need to chime in here since I just spent $3,000 to rip out an Eleganza 48" shower and replace the entire shower assembly. Was installed for only 7 years so I am not a happy camper. Aqua Glass plumbing fixtures are junk. Yes, installation must be meticulously followed and every precaution taken (mortar bed included). However even following all that to the letter still exposes the product as a sham, a cheap piece of garbage. I replaced this with a top of the line Kohler (Sterling) fiberglass unit that came out beautifully; much better than the original Eleganza. Solid and sturdy. But I am still pissed over the 3 grand.
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