Dripping new Delta Faucet

Discussion in 'Shower & bathtub Forum & Blog' started by ks cowboy, Sep 6, 2004.

  1. ks cowboy

    ks cowboy New Member

    Messages:
    10
    I had the plumber install a Delta two handle bath tub faucet, with a handheld shower. It started leaking in a few days, now a few weeks later it is almost to a stream. I fear that some threads will be stripped. I had this same problem before and thought the new faucet would eliminate the dripping, but it is just as bad as before the new faucet installation. Is there something that I can do, or is it necessary to pay the plumber to try? I say try, since I have the same problem as with the old faucet. :(
    Last edited: Sep 6, 2004
  2. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    22,057
    Location:
    New England
    What is your water pressure like? Second, are you on a well? You may have sediment coming in from the well and it is messing up the seals. If the water pressure is too high, you could be blowing out the o-rings. Others may some other ideas. It could be that the faucet just wasn't installed correctly, or it is defective. It should be under warranty both by the plumber and the manufacturer (depending on what is the problem).
  3. ks cowboy

    ks cowboy New Member

    Messages:
    10
    New Delta faucet & water pressure

    Thanks for the response. I do not know the water pressure, as we are on a rural water district and it is metered. I assumed that the pressure is regulated since the location is in a small city. Although, this may be the case, since it is the same problem as with the old faucet. When the faucet was installed, about 2 feet of new copper lines were replaced, as well as several other plumbing repairs including shut off valves in different locations.
    Any directions in taking this apart to find the washer and o rings or seat, etc.? Or should I contact the plumber to ask questions about warranty?
    Last edited: Sep 6, 2004
  4. e-plumber

    e-plumber DIY Senior Member

    Messages:
    137
    Location:
    New York
    Call the Plumber

    If the problem started soon after the installation, the plumber should return and check his/her work as long as it falls within their labor warranty period. If the plumber supplied the faucet and it is defective, he/she should be responsible. My labor guaranty is 90 days and parts are generally 1 year, depending on the manufacturer.

    Keep in mind that if you supplied the faucet, or the problem is in fact debris causing the malfunction, you may be responsible for any additonal work to correct the situation.
  5. ks cowboy

    ks cowboy New Member

    Messages:
    10
    New Delta faucet & water pressure

    Thanks! Yes, the faucet was purchased from the plumber. I do not think a plumber in our area would install a product that was not purchased from them. At least, I would never ask them to do it. I will check with him tomorrow. Thanks again.
  6. ks cowboy

    ks cowboy New Member

    Messages:
    10
    New Delta faucet & water pressure

    Oops! After looking at my charges listed on my bill, I see the two handle faucet is a Gerber #48-810-83. This probably makes no difference in my problem. :eek:
  7. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,689
    Location:
    Cave Creek, Arizona
    leak

    It does because the repair is different, but he should still repair it as long as he furnished it, unless the problem is something caused by the user, such as over tightening when shutting it off.
  8. ks cowboy

    ks cowboy New Member

    Messages:
    10
    Plumber returned

    I did ask the plumber to return. He removed the brass stems to find that the washers were totally destroyed, also rough brass seats. Both of which were replaced. One washer had a small brass filing embedded, with the other one, it was just chunked away. As soon as the faucet was used, it started to leak again. Should we try to remove the same parts that the plumber removed, to see if something has lodged in the washer again? Does this normally happen so easily? This is crazy to have this much trouble with a new faucet installed. I appreciate your suggestions.
  9. Deb

    Deb Plumber

    Messages:
    200
    Location:
    Idaho
    Deb

    Did you check your water pressure? I find it quite a coindence that the old faucet did it, the new faucet did it, the new faucet with new stem washers and seats did it.
    Deb
    The Pipewench
  10. ks cowboy

    ks cowboy New Member

    Messages:
    10
    Thanks for all the encouragement. As a result, my husband once again removed the valve stems to find absolutely nothing wrong with the washers. I then called the plumbing business, the owner and the plumber that had done the work decided to replace the Gerber two handle bathtub faucet. This was done today. Hopefully, there will be no dripping. The plumber is puzzled as to why the dripping could not be stopped in this new faucet. I would not have had the courage to be persistent, without other plumbers stating their policies. All involved in this were very pleasant. :)
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