Did Toto change warranty period fro 5 yrs to 1 yr??

Discussion in 'Toilet Forum discussions' started by justthinking, Dec 20, 2010.

  1. justthinking

    justthinking New Member

    Messages:
    6
    Bought 2 new eco-drake yesterday and installed them today at my grandma's house..
    so far so good, while they do useless water than my 1.6 gpf ultramax, they seems to flush just fine..

    However, while I was reading the manual, I noticed it states the warranty period is only for 1 yr..
    I thought toto offers 5 yrs warranty? At least it is what I recall when I bought my ultramax 3 yrs ago..
    I also have an old parts manual pdf I saved from toto's website a couple years back when I was helping my brother fix his 1.6 gpf ultimate which had a bad flopper, that pdf file does list warranty as for 5 yrs??

    anyway, when did they change the warranty from 5 yrs to 1 yr??
  2. cwooden82

    cwooden82 New Member

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    10
    Location:
    Keizer, OR
  3. Basement_Lurker

    Basement_Lurker One who lurks

    Messages:
    668
    Location:
    Victoria, BC
    Yeah Toto changed their warranty policy a few years back ....unfortunate, but I guess they had to remain somewhat competitive somehow. They still make a superior product however.
  4. Peanut9199

    Peanut9199 Customer Service Manager Plumbing Wholesale

    Messages:
    875
    Location:
    Ontario, Canada
    I've been selling them for 7 years now and since i have it has always been 1 year on parts 5 years on China.
  5. Basement_Lurker

    Basement_Lurker One who lurks

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    668
    Location:
    Victoria, BC
    hmm I re-read the warranty page and still only see 1 year for toilets.
  6. Ian Gills

    Ian Gills Senior Robin Hood Guy

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    2,780
    Location:
    USA
    Well, if it lasts for a year and then you need a new one, that's not so bad eh?
  7. jadnashua

    jadnashua Retired Defense Industry Engineer xxx

    Messages:
    21,814
    Location:
    New England
    IF there is a defect, it will likely show up in the first few days...a couple of months at the most. Unlike a complex mechanical or electronic device, there just aren't many things that can go wrong, so you probably have a 99.99% chance of finding it in that first year. the more complex toilets, like the Neorest have a 3-year warranty, at least on the electronics...the china is still one, if I remember correctly.
  8. Gary Swart

    Gary Swart In the Trades

    Messages:
    7,308
    Location:
    Yakima WA
    Other than a manufacturing defect which is very rare with Toto toilets, there really is much to go wrong with a toilet that requires warranty. Wear parts such as flapper and fill valve are about all that have to be replaced. It's possible that a fill valve would go bad, but if it did, that would probably occur very early. I think you are fretting too much about a long term warranty.
  9. Ian Gills

    Ian Gills Senior Robin Hood Guy

    Messages:
    2,780
    Location:
    USA
    With so little to go wrong, it does make you wonder why they reduced it in the first place, eh?

    Perhaps they know something we don't....yet.
  10. NJCelt

    NJCelt New Member

    Messages:
    1
    Location:
    NJ
    I have one toto (not a drake) that's 4 years old never a problem.
    Has anyone had an issue with their Drake?(we're having one installed in the guest bathroom today)

    Thanks
  11. wjcandee

    wjcandee Wise One

    Messages:
    1,770
    Location:
    New York, NY
    No issues.

    You're going to love it.
  12. Terry

    Terry Administrator Staff Member

    Messages:
    14,776
    Location:
    Bothell, Washington
    It hardly matters. I've been selling them since 1998, and returns are less than 1%.
    That's as good as it gets in the industry.

    Some have longer warranties, and more returns. I prefer not having to return bowls and tanks because they weren't inspected before being boxed and shipped.
    TOTO does a really good job of inspection before they turn it over for shipment to the wholesalers.
    Less than 1% according to my business records.
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