Costco Premier 40,000-grain High Capacity Water Softening System

Discussion in 'Water Softener Forum, problems, installation and r' started by zztinker, Nov 22, 2013.

  1. zztinker

    zztinker New Member

    Messages:
    6
    Location:
    Ca
    I set this up about two months ago, It has plenty of salt and I can hear it recycle at times, however my water is not soft and It has not used any salt. The salt is wet and the float valve is working properly. The valves are all turned in the correct position. This is our second home in Pismo Beach and the water is very hard. I am stumped and could use some advice. I set it to HC with the hardness set to 30...
  2. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,791
    Location:
    Ontario California
    If I remeber correctly, that is a "Peanut" valve. It is a modified Autotrol.

    It is a fairly decent valve, you should try some basic troubleshooting first.

    Put the system into regeneration and see if the system removes and replaces the water in the brine tank.

    See if this manual matches up to your system.

    http://content.costco.ca/Images/Content/Misc/PDF/319628Eng.pdf
  3. Noyzee1

    Noyzee1 New Member

    Messages:
    21
    Location:
    SoAz
    ..."modified" Autotrol- wow, interesting! Care to elaborate?
    I didn't know that manufacturers could do that. I've seen these at my local SoAz Costco and was wondering about them.
    I see they're made by Watts, which I'm not familiar with, but who makes a wide variety of water treatment and control products.
    Any further opinions by the pros?
  4. Gary Slusser

    Gary Slusser That's all folks!

    No valve manufacturer puts their name on their valves. That valve has the same backwards/reversed inlet/outlet as Autotrol and the timer looks alike too. Iit is not a regular Autotrol valve that is sold by independent dealers.
  5. Reach4

    Reach4 Active Member

    Messages:
    1,921
    Location:
    IL
    Depending on what you are calling a float valve, this would indicate a problem.

    If you are talking about a safety float valve has a float valve in the brine tank with the float floating somewhat near the incoming brine tube, that probably indicates a problem. Normally a softener drains the brine from the tank for each regen, and a measured amount of water gets put into the tank by the controller-- an amount that should not cause the float valve to come into play. The float valve in the side brine tank is a backup to prevent overflow in case the brine is not being drawn out.

    If you are talking about a floating ball that is not in brine tank, or if you are somehow talking about a hidden ball at the bottom of the brine tank in the brine pickup, then my comments about the problem would not apply.
  6. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,791
    Location:
    Ontario California
    The "Peanut" valve is manufactured by Pentair and uses a flapper design like the autotrol, but also uses the plumbing connectors like the 7000. I have had a few in for testing, they are decent valves, just slightly better than the low end manufacturers. I am sure it was designed to compete with the low end market. Fleck, Autotrol, Clack, etc make proprietary valves based on their particular technology which usually allows a company like Rainsoft to sell a product they know is made by a great company and it can reduce R&D, tooling, molds, etc. which can cost hundreds of thousands of dollars, if not more for a quality control valve. Some companies opt for minimal modifications to an existing control valve, like a new cover, or a new cover and new electronics board. Others go for a completely modified valve which makes even the internal components proprietary.
  7. zztinker

    zztinker New Member

    Messages:
    6
    Location:
    Ca
    I give up on the Costco premier. The brine tank never drains, it's about 1/3 full. I have run all the cycles and it seems like it just drains water out into my sewer line. It has not used any salt at all. I guess I'll take it back to Costco and get another one or just get Culligan to install a portable softner at $30 a month.
    This is our beach home and the water is realy hard, our new dishwasher filter clogs up with soapy white stuff after each wash. I'm pretty machanical, but this thing has drove me crazy.
  8. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,791
    Location:
    Ontario California
    What area of California are you in?
  9. zztinker

    zztinker New Member

    Messages:
    6
    Location:
    Ca
    Pismo Beach area...
  10. zztinker

    zztinker New Member

    Messages:
    6
    Location:
    Ca

    I took back the softener to Costco and got a new one. Hooked everything up without salt and put it through the cycles, it put water in the brine tank, then it removed water after it cycled. Did everything as the directions said. I then put in salt and now waiting for it to go through all the cycles. Hopefully it will now give me soft water.....
  11. zztinker

    zztinker New Member

    Messages:
    6
    Location:
    Ca

    The new costco premier water softener works great, I have now soft water, have no idea what was wrong with the old one....
  12. ditttohead

    ditttohead Water systems designer, R&D

    Messages:
    1,791
    Location:
    Ontario California
    Probably a 5 minute fix on the old one. It is common during installation to get a small piece of debris in the system which can clog an injector, DLFC button etc.

    This is why I discontinued selling to Costco when I was with a different company, the vast majority of returns had nothing wrong with the equipment.
  13. zztinker

    zztinker New Member

    Messages:
    6
    Location:
    Ca

    Your probably right, I tried calling the 800 number but I was put on hold for 20 min. And gave up. I'm sure it was something simple...

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