I think PirateFoxy is saying that there are some caps that show once installed and that they are plastic rather than porcelain-ish.
Yup, exactly. Apparently reading the directions is too complicated so in addition to needing him to come out multiple times to get it installed right, which finally happened because my housemate stood over him and read the instructions to him, he broke one of the little caps so now we have one chrome and one with nothing. Which he didn't actually mention. We are very very not impressed.
Anyway, the new plastic ones are easy to find but we think the chrome ones look better so I figured we'd see if we could find some online. Most places seem to be out of stock, though.
I managed to find a site this morning that claimed to have them, so I will see what turns up.
Both Toto toilets work now (mostly, the Aquia seems to have a refill issue intermittently which we need to investigate but I haven't bothered yet, if you take the lid off and give it a tap it works again for a while so it's not urgent) and we are quite happy with them.
The Aquia is acually slightly longer than the toilet that was in place previously, and yet somehow the room looks and feels larger, which is excellent because it is a small room to begin with. We also got the comfort height and that is working fabulously for our guests who don't have great knees. And of course no complaints about flushing power.
We also had a Vespin installed in the upstairs bathroom where we were having a horrible time with the toilet clogging if you looked at it funny (old house, old toilet?) which is how I ended up here, because I was looking for something that would flush reliably. It's been fantastic, no clogging problems at all, it is quite a relief to not have to stand there and watch to see if it gets clogged and needs to be plunged all the time. It took a while for the novelty of that to wear off.
Looks a lot nicer, too.