American Standard Ultra-Mix Pressure Balancing Bath and Shower Set Model 1363 Series

Discussion in 'Shower & bathtub Forum & Blog' started by munkyboi, Sep 20, 2007.

  1. munkyboi

    munkyboi New Member

    Messages:
    12
    Location:
    New York
    hi,

    i have the following shower faucet:

    American Standard Ultra-Mix Pressure Balancing Bath and Shower Set Model 1363 Series

    and just a few days ago, the following problem had developed:

    - if i turn the handle to the cold water, the cold water would come out, but if i continue to turn the handle to the hot water side, the water pressure would drop and only cold water would continue to come out, no hot water.

    what do i need to do to fix this?

    do i need to replace the cartridge kit? or the balancing spool kit? or the check stop kit?

    i am attaching the diagram of the assembly below:

    am_1363_series.jpg


    thank you,
    munkyboi
    Last edited by a moderator: Apr 15, 2011
  2. Peanut9199

    Peanut9199 Customer Service Manager Plumbing Wholesale

    Messages:
    875
    Location:
    Ontario, Canada
    First check the stop to see if debris is stopping the the hot water from coming in.
    If that's ok i would change the balancing spool which would be your easiest and probably the problem as the the spools stick over time with build up of minerals.
  3. munkyboi

    munkyboi New Member

    Messages:
    12
    Location:
    New York
    thanks. how can i check the stop?

    do you mean the "check stop kit" on the far right of the assembly?

    i thought that's what i would need to turn clockwise to shut off the hot water supply. the same as i would turn the screw on the far left clockwise to shut off the cold water before i can proceed to remove the "balancing spool kit".

    please confirm.

    thanks!
  4. patrick88

    patrick88 Plumber

    Messages:
    836
    Location:
    Webster Ma.
    I would check the balancing spool to make sure it moves freely. This product should be under warranty, so A/S should give you what ever you need to fix it.
  5. munkyboi

    munkyboi New Member

    Messages:
    12
    Location:
    New York
    ok thanks. please confirm if the following is the right procedure to remove the "balancing spool kit":

    1. turn the small screws on the far left and far right clockwise to shut off the water supply

    2. turn the faucet handle to make sure no water is coming out of the spout to confirm that the water supply has indeed been shut off

    3. use a big flat head screwdriver to remove the "balancing spool kit" by turning it counter-clockwise, as if removing a screw

    4. check the "balancing spool kit" to make sure it moves freely and free of debris

    5. apply stem grease on the "balancing spool kit" and put back to the assembly

    and if the "balancing spool kit" is not moving freely, then contact american standard to request a warranty replacement part.

    does the above plan sound right?

    thanks.
  6. patrick88

    patrick88 Plumber

    Messages:
    836
    Location:
    Webster Ma.
    Yes sounds good. If the spool is not moving right then you could give it a good smack. Holding it up right | with open end down and hitting it into your palm works sometimes. Once it comes loose grease it well.
  7. munkyboi

    munkyboi New Member

    Messages:
    12
    Location:
    New York
    ok, i will give it a try and hopefully that would take care of it. thanks alot!
  8. munkyboi

    munkyboi New Member

    Messages:
    12
    Location:
    New York
    so i called american standard and they sent me the
    spool kit as well as the cartridge kit. tonight
    i finally had a chance to try to remove the old spool
    and here is what happened.

    i shut off the water by turning the stops on both end,
    i then turned the lever to release any remaining water
    and pressure from the faucet. i then used an adjustable
    socket wrench to unscrew the spool kit. after a few
    attempt with a firm grip, i finally managed to loosen
    it and i continued to unscrew it.

    however, instead of the whole assembly coming out, only
    the front cap portion of it was coming out and i didn't
    expect that to happen since when i looked at the new
    replacement kit, it looks like it's one complete piece.

    anyway, the front cap portion came off and dropped
    behind the wall. i thought it didn't really matter since
    i am replacing the whole thing with the new one anyway
    and i would have no need to put the old front cap
    back on again.

    but the problem now is the remainder of the old part
    is still in the faucet and i am not sure how i could remove
    it before i could put the new spool kit back in. any
    advice?

    thanks again,
    munkyboi
  9. Syncom2

    Syncom2 New Member

    Messages:
    3
    Location:
    Southwest Ohio
    When doing some researching I ran across this old request for help... which sorta left me hanging, wondering how it came out. I am having the same problem myself... cartridge has been replaced, still no hot water... any and all advice would be most appreciated! Thanks!
  10. hj

    hj Moderator & Master Plumber Staff Member

    Messages:
    26,304
    Location:
    Cave Creek, Arizona
    The spool broke, so you have to "pry" or "pick" the rest of it out of the valve.
  11. Syncom2

    Syncom2 New Member

    Messages:
    3
    Location:
    Southwest Ohio
    I'm sorry hj as I didn't make myself very clear in my post. I was wondering if Munkybol was able to make his faucet functional once again? As did Munkybol, I am currently having a very similar issue with an American Standard single lever shower faucet. Because of no hot water flowing, I replaced the Cartridge. Still, no hot water. :( So I removed the Check Stop (both sides) and cleaned them each. I didn't notice any debris on the parts or seals, just a discoloration, primarily... a black film covering the parts. After re-inserting them each, I removed the Balancing Spool. The plunger wasn't moving freely at first, but then I was able to work it back and forth. I cleaned it very well, lubricated it (lightly) and now I have NO water... no hot, no cold... nil! I was wondering how one goes about "setting" it up? Maybe the Check Stops need adjusted? If I back-out the Check Stop screws very far, they leak around the threads. But even when I get to that point, just barely a trickle of water will come out the spout. I'm at a total loss... on a fixed income, so I really was hoping I'd be able to resolve this issue myself. Any such advice... or might there be some helplful instructions I can find at an online site?? Thank you so much!
  12. Terry

    Terry Administrator Staff Member

    Messages:
    14,805
    Location:
    Bothell, Washington
    If either side of a pressure balanced valve is blocked, it will shut down the entire valve.
    You may need new parts.
  13. Syncom2

    Syncom2 New Member

    Messages:
    3
    Location:
    Southwest Ohio
    Because there is no hot nor cold water coming out of the valve now, I've removed both plungers and springs from the 2 check stop(s). Still, no water... thru the new spool nor thru the new cartridge. So does that mean there is a blockage on both sides... hot and cold, like between the check stops and the spool?? If so, and IF I can remove what might be a blockage with a small piece of wire... or something, how does one go about "adjusting" the plunger/spring portion of the stop check? The so-called adjustment threads are now leaking as well. :(
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