Assuming your 1.5 cuft resin tank is 10" diameter, the maximum flow rate to drain will be 2.4 gpm as governed by the DLFC button. The flow rate during the initial stage of brine draw is likely to be 0.83 gpm assuming a #1 White injector was installed. While these do not seem to be high flow rates, any restriction in the drain line can reduce the flow so that those rates may not be achieved. Although the barbed drain fitting at the softener may only be 1/2", when the drain run is longer than 20', it is usually advisable to increase the drain tube size to 3/4" to reduce the frictional restriction within the drain line run.
So far, it has not been established that brine is being drawn down to the air check valve in the brine tank, within the first 15 minutes of the 60 minute brine draw cycle. That should be observed and verified. If brine is not being all drawn from the brine tank within that time, that could be indicative of a restricted drain or other issue such as a partially clogged injector or screen.
The riser that came with the system when I put it together went all the way to the bottom of the tank.
The riser issue that Dittohead mentioned in post #20, is in regards to an incorrect riser diameter or missing/damaged 'O' ring where the riser connects to the valve. A leak at that connection will permit hard water to leak to the softener outlet, thereby permitting hard water to mix with the softened water coming up the riser from the bottom of the tank. As mentioned, the supplier may have included an incorrect riser or 'O' ring. A few months ago, another poster had experienced similar hardness issues which he later learned, an incorrect riser had been installed by the supplier.
As Dittohead stated, one method to test for an upper riser leak without removing the control head is to taste the drain water to determine if it taste salty almost immediately after initiating the BD cycle. Since brine enters at the top of the resin tank, an upper riser leak will permit brine to flow to the drain almost immediately.
I could disconnect the drain line right by the softener.
Measuring the flow rate directly at the softener will not account for a restriction within the actual drain line.