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Thanks for persisting in your attempts to help. To be clear: there is NOTHING in the hole. The problem is getting the new fitting inserted in the hole that it might accept the screw to attach the toilet seat.

Thanks for this-- the part that disintegrated was a part that the technician is telling me came installed inside the toilet, and is not designed to be installed from outside. And yet it crumbled within 2 years. I haven't ever seen a toilet fall apart period, and unless Duravit wants to say their...

I've been following those procedures to attach files but repeatedly get 'upload of file failed' messages. At any rate, I am also inclined to think these plastic nuts will not go into the holes. So I am back to questions regarding dealing with the company to achieve resolution. Anyone have any...

trying again IMG_1141.jpg2.94 MBX IMG_1142.jpg3.38 MBX IMG_1144.jpg2.89 MBX

There is no adapter in the toilet. Just a hole. They sent a new adapter/screw/nut to be inserted in the hole to hold the screw. That's what I can't get to go in (as I said in my first post, they told me it should have come installed and then recommended the lubricant-hammer method....) Hope...

yes, the screw is within the plastic anchor. How do I get it out? Apologize for the foolish question and very much appreciate your help.

I installed a Duravit Metro toilet as part of a renovation in 2010 (well, my contractor did), and about 2 months ago the toilet seat started wiggling and soon thereafter came apart-- the plastic washers surrounding the 2 screws connecting the toilet seat to the toilet completely crumbled, and...