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How hard was it to turn off the valve - I aggree - you broke the stem of the valve

OK now were getting somewhere - There is alot of drought going on right now - Your water level is dropped. You good at DIY? If so - pull your pump. Its not hard but having a exrtra set of hands helps. You need a pipe wrench or pipe clamp in case while your pulling the well you get tired you...

OK - Start me at the begining - Are we pulling water from a well or storage tank - Photos would help. If its from a tank - is the tank above the pump? If so take the suction line loose and see if water flows out Got a phone # - I can call and help you walk through system. I'm good at water...

#3 Check rotation on the new pump - sometime new pumps are wound different

OK lets clear the air - you have drained a tank correct? That means your suction line has pulled in any garbage that was left in the tank. If a sitck or anything gets hung up in a collar and holds there then you have matter build up until the pump can no longer pull water - try blowing out the...