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Thanks for the reply! Not too sure what you mean by the pump needing water to make water. Note that I think my terminology is wrong about the "jet pump". Someone else told me it's actually a submersible pump. It is completely submerged in the well water, one output pipe coming off of it...

Hey guys, My dad and I have a perplexing water problem that we can't reason out. Hoping there's some detective out there... We have a shallow well and a jet pump, about 20m head to the house, a pressure tank and pressure switch in the house. System had been working great for 15+ years...