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All fixed! I did what you suggested and the valve came out. Even though it is brand new, it was all crudded up. It must have been on the shelf for a long time in a humid area or something. Anyway, Kohler was very helpful; they're sending me a new valve. In the meantime, I picked one up from my...

Thanks HJ, after looking at the diagram again I did figure that out about the handle and threads, but it wouldn't unscrew with me applying significant force with a ratchet. I was only holding the base with my hand, so I could get some vice grips down below and try to force it. Do you think...

Thanks for the reply. Unfortunately, I bought the faucet online from Home Depot, and they won't accept it as a return because I installed it. They said I have to deal with Kohler directly, and I was hoping to have this sorted out before the party tomorrow. If it is a ball valve, wouldn't it turn...

I just finished installing a brand new 4 inch spread Lyntier Kohler faucet, and the hot water does not stop running when the handle is in the off position. I took the assembly apart as much as I could to see if I could adjust it, but I was not able to remove the part below the spline adapter...