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Thanks, but does that basically mean that IU need to replace the ballcock and the "flapper"(?). What is a flapper? Even if I do replace these how will that get rid of the trapped air in the pipes under the tiled floor?

Hi, we had a new bathroom put in about four years ago and have had no problems, however, for about the last six months every so often when we flush the toilet we hear a loud groaning noise. The only way to stop it is if you open the sink tap whilst the toilet is refilling. A colleauge...