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I Got ahold of Pegasus Customer Service I called the phone number on the box, 1-877-580-5682 and they gave me this number to pegasus: 1-888-328-2383 I waited on hold for an hour and 20 minutes. I just put them on speaker and went about my business. They are shipping out a cartridge and a...

Called Pegasus Customer Service at 7 am this morning I called Pegasus customer service this morning from the number on the box. they said welcome to Loda USA -call back during normal business hours 6am - 6pm pst, leave a message, then I got "messages are not being accepted. :mad:

Got Matching Cartridge, but can't make water shut all the way I went to Home Depot today and I got a matching cartridge, but I can't make the water shut all the way off. If I push down hard on the cartridge/handle it shuts off. The cartridge looks identical in all respects, heighth etc. I...

I have removed my Pegasus series 7000 cold water cartridge. I just tried to replace it with a glacier bay cartridge, "Cold Stem 3s-11c for glacier bay faucets" but it was backward it wouldnt pull forward, and would move "backward" and hit the back splash behind the faucet handles. It shouldn't...

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I need help with Pegasus series 7000 cold water faucet cartridge removal. I took the screw out of the handle and can grip the part that the screw goes into with needle nose pliers, but I can't get it out of the housing that goes around the cartridge. I have turned it 360 degrees while lifting...