Toto Neorest 550 - Sensor Issues

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Lauren Levin

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I just had 2 Neorest 550's installed. One is working perfectly, but the sensors (a and b) on the second toilet do not seem to be functioning properly. The seat always stays up...even when someone has left the room and with Auto Open/Close Feature set to On. Also, the wand always comes out, even when someone is not sitting on the toilet seat. Any advice on how to correct these issues?
Thanks, Lauren
 

Koa

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Don't know if this will help but did you try unplugging it for a few minutes and plugging it back in?
 
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