bamagirl92
New Member
I had my plumber order the Carlyle II. They do not normally carry Toto so they special ordered it. Did NOT tell me it was nonrefundable, but more on why that is important in a minute.
They came Fri to install and discovered that the skirt base interfered with the water line and valve. They said the toilet wouldn't fit unless they moved the water line/valve over to clear the skirt. I have mosaic tiled wall so going inside wall wasn't an option. They said the toilet was not returnable so my only option was to agree to make it work AND this extra work would be another $175 in labor.
They had a field supervisor come out to do the job. He spent 5 HOURS sawing, soldering and working on that pipe to angle it to fit. I could hear the saw putting a lot of distress on the pipes in the wall.
Here are my issues I need your advice on:
1. Is there any internal structural damage to the pipes in the wall I might not see from all that sawing and tugging on the external pipe? Today I find on this site that there is something you guys recommend called a "skirted toilet kit" by dahlvalve. Is that something my plumber should have known about and could have been an easy solution versus all this labor? Should I have them come out and replace the work already done with this dahlvalve?
2. Am I at risk of this current pipe configuration leaking in 5 years because it was lots of cutting and soldering?
3. The water supply line they used is not the braided metal lines like on my other toto. This looks like a thick "plastic". What is that and is it as good as braided metal lines?
4. The toilet seems to be put in slightly crooked meaning the tank's left side is maybe an inch from the wall where the right side is maybe 1.5 inches so it looks "off". Is it too picky to have expected them to put it in straight?
5. The putty or caulk whatever they use to seal the toilet in place is ALL OVER my Travertine natural stone tile floor. Can that be removed and how? Should a plumber leave the job looking like this?
Please let me know what you guys think. Am I wrong to call them and make them come out and fix my issues, the big and small ones? Also that plastic water line? Is that good or bad?
Thanks sorry so long... FYI the total price for toilet and the extra labor was about $1,000 so I am not happy.
cindy
They came Fri to install and discovered that the skirt base interfered with the water line and valve. They said the toilet wouldn't fit unless they moved the water line/valve over to clear the skirt. I have mosaic tiled wall so going inside wall wasn't an option. They said the toilet was not returnable so my only option was to agree to make it work AND this extra work would be another $175 in labor.
They had a field supervisor come out to do the job. He spent 5 HOURS sawing, soldering and working on that pipe to angle it to fit. I could hear the saw putting a lot of distress on the pipes in the wall.
Here are my issues I need your advice on:
1. Is there any internal structural damage to the pipes in the wall I might not see from all that sawing and tugging on the external pipe? Today I find on this site that there is something you guys recommend called a "skirted toilet kit" by dahlvalve. Is that something my plumber should have known about and could have been an easy solution versus all this labor? Should I have them come out and replace the work already done with this dahlvalve?
2. Am I at risk of this current pipe configuration leaking in 5 years because it was lots of cutting and soldering?
3. The water supply line they used is not the braided metal lines like on my other toto. This looks like a thick "plastic". What is that and is it as good as braided metal lines?
4. The toilet seems to be put in slightly crooked meaning the tank's left side is maybe an inch from the wall where the right side is maybe 1.5 inches so it looks "off". Is it too picky to have expected them to put it in straight?
5. The putty or caulk whatever they use to seal the toilet in place is ALL OVER my Travertine natural stone tile floor. Can that be removed and how? Should a plumber leave the job looking like this?
Please let me know what you guys think. Am I wrong to call them and make them come out and fix my issues, the big and small ones? Also that plastic water line? Is that good or bad?
Thanks sorry so long... FYI the total price for toilet and the extra labor was about $1,000 so I am not happy.
cindy