leahpo
New Member
Hello,
We are in desperate need of help. We have 3 year old Toto Ultramax MS851441SL. In the last few months the toilet keeps running all the time, water goes into the fill valve, but no water seems to go into the bowl.
We shut off the water to the toilet, and the water level stayed the same for a few days. So we thought it is not a flapper.
Reading your forum we figured that we need Korky 528MP replacement valve. Unfortunately, Korky does not ship to Canada, Lowes and Home Depot in Canada do not carry this model, and the US stores would not ship to Canada either. I even called a distributor in Ontario who gave me a few store names, but none carry this Korky model - they can order it, but it is 7 - 10 days wait.
We called Toto, and they suggested we get either TOTO replacement part TSU99A.X or Korky 528MP.
After a lot of calling around, we found a plumbing store that carried TSU99A.X, and had it in stock. We purchased it ($55 in Canada, and not refundalble), the plumber in the store adjusted the height of the new valve to the height of our old fill valve. My husband installed new valve, but it still runs, the same way! TOTO manual for TSU99A.X does not have our model on the instruction sheet, so we were not sure what fill valve height it should be and if it really matters.
We bought a new flapper from Lowes, and replaced it as well - still runs!
During adjustment of the new valve the tamper proof accessory fell off and was flushed down the drain, so we cannot even adjust it now.
What do we do now? The new valve and new flapper do not work and we are down to one working toilet!
I cannot call Toto because they are available only 8-5 p.m. Monday - Friday, and we are at work at that time.
Thanks for any advice!
Thanks Leah
We are in desperate need of help. We have 3 year old Toto Ultramax MS851441SL. In the last few months the toilet keeps running all the time, water goes into the fill valve, but no water seems to go into the bowl.
We shut off the water to the toilet, and the water level stayed the same for a few days. So we thought it is not a flapper.
Reading your forum we figured that we need Korky 528MP replacement valve. Unfortunately, Korky does not ship to Canada, Lowes and Home Depot in Canada do not carry this model, and the US stores would not ship to Canada either. I even called a distributor in Ontario who gave me a few store names, but none carry this Korky model - they can order it, but it is 7 - 10 days wait.
We called Toto, and they suggested we get either TOTO replacement part TSU99A.X or Korky 528MP.
After a lot of calling around, we found a plumbing store that carried TSU99A.X, and had it in stock. We purchased it ($55 in Canada, and not refundalble), the plumber in the store adjusted the height of the new valve to the height of our old fill valve. My husband installed new valve, but it still runs, the same way! TOTO manual for TSU99A.X does not have our model on the instruction sheet, so we were not sure what fill valve height it should be and if it really matters.
We bought a new flapper from Lowes, and replaced it as well - still runs!
During adjustment of the new valve the tamper proof accessory fell off and was flushed down the drain, so we cannot even adjust it now.
What do we do now? The new valve and new flapper do not work and we are down to one working toilet!
I cannot call Toto because they are available only 8-5 p.m. Monday - Friday, and we are at work at that time.
Thanks for any advice!
Thanks Leah